When you are on active call click the three dots button as shown on the screenshot. Your Aircall account has active automatic call recording. How to stop or start again recording of your call The way individuals can turn off recording within AirCall is via a "pause button". Receive inbound calls and make outbound calls from HappyFox. Generally, when teams turn Aircall on to record, it will be "auto record". Integrate with Aircall to unify your help desk and call center. In the Settings page, click Telephony systems. Import users to Gong and set them to record before integrating Aircall in Gong. Don't have an Aircall account? Sign up today for your 7-day trial here. Connecting with GongĪsk your Aircall admin to give you the Aircall API keys and Token. In addition to identifying speakers on the call, Gong will attempt to break down the call into segments, each associated with a single speaker. Gong will accumulate a number of representative calls by the recorded user, and will scan them to find the common speaker. Will Gong be able to separate speakers from this telephony system?įor telephony systems like that record audio in a single channel, Gong will attempt to separate speakers over time. That is, the audio from the two parties is merged into a single channel, and there's no easy way to tell who is speaking on the call. This telephony system records audio in a single channel (mono). Stereo Recording Speaker separation type for this provider: Mono Get familiar with the API docs from Aircall. Encourage team collaboration and help reps win more deals together. For instance, we chose to name it like our spreadsheet: Test. Ask for feedback, tag team members to get them involved, and pinpoint areas for improvement. Enhanced collaborationĮasily share sales calls with customers or internally. Gong transcribes and indexes everything so you can easily find that call where your competitor was mentioned or make sure your reps are on script. Search conversationsįind keywords in any sales conversation. It then compiles the best plays into your winning playbook so you can spread the wisdom. Gong reveals what your best reps are doing differently over the phone: what questions they're asking, how they’re discussing pricing, and what their talk-to-listen ratio is. Collect all of your call recordings in Gong to obtain transcripts and insights from every customer interaction. Integrate Aircall with Gong to capture and analyze sales conversations. No hardware or deskphone needed instant setup. Aircall is the cloud-based call center and phone system of choice for modern businesses with Cloud Telephony Integrations (CTI) that integrates with your favorite CRM & Helpdesk software.
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